Mandatory Paid Sick Time

Company paid sick leave is already government mandated in four places in the country. San Francisco, Seattle, Washington D.C., and Connecticut all have some paid sick time requirements, and now New York City is fighting for it too.

Whether or not the government should require businesses to foot the bill for sick days is a heated debate in the area just ravaged by hurricane Sandy. Employers say they can’t afford any more financial burdens. Employees say they can’t afford to miss any more work. And with the flu season being particularly brutal this year, employees face a very real threat of missing work. If they get the flu, they’ve got to stay home. If they stay home, they don’t get paid.

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Employee Outsources His Work To China

In the news today was a funny yet disturbing story about a top notch employee who outsourced his own work to China.

The employee himself made a couple of hundred thousand dollars working as a software developer, but he wasn’t actually the one doing the work. He paid a firm in China $50,000/year to do it all for him. While his Chinese counterpart was working, the American employee surfed the web.

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Ruby Tuesday Pays Big for Meal Break Violations

It’s always sad to see companies guilty of labor law violations, for one because workers rights are so important and two because the violations can be easily avoided.

Ruby Tuesday Investigation

The Attorney General’s Fair Labor Division launched an investigation of Ruby Tuesday’s labor law practices. Ruby Tuesday was found out of compliance with both the length of shifts of school aged teenagers as well as meal breaks for employees working more than 6 hours.

Ruby Tuesday was found guilty of these violations and will have to pay a $33,000 penalty for meal break law violations, plus an additional $125,000 for the child labor violations.
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California Meal Break Lawsuit

lunchroom

The California Supreme Court recently ruled to ease up on meal break laws.

As a manager, you probably know how difficult it can be to enforce meal breaks – telling your employees to take them is one thing, actually ensuring that it happens is another. Proponents of the meal break law argue that without it, employers may take advantage of their employees by making them work long hours without a break.

Now, after years of having the California meal break in place to support the employee, judges have rescinded the law in favor of the employer.

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Night Shift Workers Lose an Hour of Pay

Employees who’s scheduled shift runs through 2am will have lost an hours pay this weekend due to daylight savings time.
It’s just the scheduled employees who were most affected because their shift ended an hour earlier than usual. Our time keeping software adjusts for daylight savings time so you won’t accidentally be paying them for that extra hour… but it might not be a bad idea anyway.
Many companies are saying that it’s good for morale to pay the employees for that extra hour. It is hardly a bonus to get docked an hour just for working the crummy ol’ night shift, especially while the daytime employees aren’t also suffering from it.

Staying Sensitive to Employee’s Rights

In economic hardship, people are desperate for jobs, both finding them and keeping them. Employees will endure much more than they should have to as long as they are employed at all. In times like these, employers can lose sight of what is legal and what is fair. Employees become willing to stretch their bounds of what is comfortable and acceptable if it means they get an upper hand over the next guy. This is not a fair position for a person to be in either in work or otherwise, and so I have put together some useful links to articles that describe some of the things of which employers should be sensitive.

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SaaS and Customer Service article published on EcommerceTimes.com!

We have just published an industry specific article about Customer Service in the world of SaaS Applications. It may be a little technical here and there, but it is an interesting and revealing view into how we offer superior customer service and what you, as a customer, can expect from us. It was published on EcommerceTimes.com and archived on CRMNews.com
Check it out and learn about what goes on behind the scenes! SaaS Apps: The Apex of Customer Service