Home Business ManagementHuman Resources How Chatbots are Changing Recruitment

How Chatbots are Changing Recruitment

by Guest Author
Cell phone displaying messages next to cartoon bubbles of human faces and robots

Contributed by Micheal Gilmore

Artificial Intelligence (AI) has been evolving steadily over the last few decades, causing significant changes in our personal and professional lives. Today, it is almost impossible to think of a business that doesn’t use AI at least to some extent. In terms of recruiting, AI recently emerged in the form of chatbots.

According to a recent study, as much as 80% of companies claim that they already used or planned to use chatbots by 2020. It’s the future of HR business and you should be ready to embrace it soon. In this article, we will show you how chatbots are changing recruitment.

7 Ways Chatbots Influence HR Management

Chatbots bring all sorts of advantages to HR professionals. Patricia Miller, an HR Manager at Resumes Planet, explained it concisely: “As a machine, a chatbot has the power to conduct multiple operations in real time and simultaneously. Due to this quality, chatbots became a groundbreaking HR tool.” But how exactly does a chatbot change recruitment? Let’s check out the 7 most indicative ways here.

Chatbots Collect Information Quickly

Chatbots base their efficiency on repetitive work and automation. They are able to gather huge volumes of information very quickly, reducing the need for human work. They can collect simple data such as the applicant’s contact but also his academic background, professional experience, or skills. Chatbots sort and filter this type of information, creating a comprehensive workforce database much quicker than human recruiters could even imagine. Needless to say, it makes the hiring processes unimaginably efficient.

Resume Evaluation

Chatbots don’t only collect and sort information – they can also read and assess candidates’ resumes, completing the first phase of evaluation in no time. Recruiting software is designed to analyze each qualification, including soft and transferable skills, education, previous jobs, languages, etc.

Research proved that the price of filling an empty position is more than $500 per job on a daily basis. Time is literally money in this case and each day you save means that you improved the profitability of your department and company in general. Using chatbots as assistants, you can improve profitability big time.


Besides data collection and resume evaluation, chatbots help you to rank applicants according to their biggest advantages but also shortcomings. You will set the preferences for an open position within the team, while chatbots will do the rest of the job and determine the best option in each case. This allows HR managers to focus on interview preparations instead of wasting time on every single resume they receive.

Answer FAQ

Almost 50% of clients would rather connect with a company via live chat than any other channel of communication. The reason is simple – chatbots are functional 24/7, they don’t forget user inquiries, and don’t make mistakes. Most of them are able to answer the vast majority of user questions, which takes a big burden off the back of the recruiter. This keeps the candidates happy but at the same time, it eliminates the need for extra workforce in HR units.


Chatbots are not exclusively used as HR tools but also as scheduling programs. Some companies are dealing with hundreds (if not thousands) of job seekers and need to organize at least one or two rounds of interviews to be able to choose the best candidates.

In such circumstances, scheduling becomes another issue because it’s difficult to plan and arrange so many consecutive meetings. A schedule has to fit both the needs of applicants and recruiters, which is time-consuming and hard to handle. However, chatbots can conduct all this work and communication, creating the calendar of activities that matches everybody’s preferences.

Save Time and Money

Productivity is what every entrepreneur demands from employees, including HR executives. Using chatbots in recruiting, you can take productivity to a whole new level and drastically reduce operational costs in this field. In general, AI is expected to replace 16% of jobs within the next 10 years. Thanks to chatbots, this trend will not avoid HR departments either.

Keep the Candidates Informed

One of the worst HR practices is not keeping the candidates informed about the outcome of a job announcement. This makes people angry, so keep in mind that they will spread a bad word about your company whenever possible. But if you utilize chatbots, you won’t have to deal with this problem ever again. The system maintains communication with all applicants and lets them know the specifics, keeping the users satisfied and making the hiring procedure more transparent.


Artificial Intelligence is changing the way we live, spend our leisure time, and do business. HR chatbots play this role perfectly in the last few years, redefining the recruiting business as we know it. In this article, we showed you 7 ways how chatbots are changing recruitment. We hope you like our article and have some interesting comments to share with our readers.

Micheal Gilmore is a career advisor and entrepreneur from Dallas, TX. He specializes in building high-performance teams and delivering great products in the least time. Micheal is also a passionate career advisor and facilitator. His life is fully dedicated to the people. You can catch Micheal on Twitter.

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1 comment

Hardik Gala February 2, 2020 - 11:39 pm

Conversational Agents are pretty nifty tools, but have you ever wondered about the history of chatbots? Throughout modern history, we humans have been obsessed with interacting with robots and artificial intelligence. Towards the latter half of the 20th Century, this started becoming a reality. The world was introduced to the miracle of the chatbot. From ELIZA in the 1960s, all the way to Alexa and beyond, consider this to be your very own guide to the history & evolution of the chatbot. Read here more http://s.engati.com/1zn


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